FAQs
About Goota Products
What sets Goota products apart from other brands?
We stand out for our discreet designs and the innovative Soft Touch material by Goota, which ensures that our products feel smooth and adapt perfectly to the user. Additionally, our material is made of hypoallergenic silicone, which makes cleaning easy.
Can I use lubricants with my Goota products?
Yes! Always use water-based lubricants with your Goota products.
Avoid lubricants with silicone bases as they can damage the device's surface. Always check the label to ensure compatibility.
Can I use Goota products underwater?
Yes, but keep in mind that they can only be submerged up to 50 cm.
How do I clean my Goota product?
Use cold or lukewarm water and a neutral soap for a deep clean.
Important:
- NEVER rinse or submerge the product for long periods.
- NEVER use cleaning agents with alcohol or abrasive chemicals. These can damage the details or the product.
Do Goota products use batteries?
Some Goota models work with batteries, while others use USB chargers. Consult the user manual for your product to follow the charging instructions.
About Goota Products
What payment methods can I use to complete my purchase?
We accept the following payment methods: debit card, bank transfer, cash payment, PayPal, credit card, and MercadoPago (Latin America).
What is the shipping cost?
Shipping costs depend on the total purchase amount and your location. The fee will be calculated and displayed during the checkout process.
How are orders shipped?
We work with a logistics company called ShipNow. Once the purchase is completed, we send a tracking code so you can monitor the delivery.
Where can I receive my order?
We deliver orders directly to your home or the nearest pick-up point.
How long does delivery take?
Delivery times depend on the selected shipping option. Orders are usually delivered within 3 to 7 business days after payment confirmation.
What is the return or exchange policy?
You can request an exchange within 30 days of your purchase. The product must be unused, in its original packaging, and meet the listed conditions.
What should I do if my product arrives damaged?
Contact us at help@goota.com.ar.
